$10 FLAT RATE SHIPPING FOR ALL ORDERS

Express Shipping (next day delivery*) with Australia Post - $10 AUD FLAT RATE *This is from dispatch email. Please be aware that this does not include production time.

All orders are made to order even the ready to wear range. Production time can be next day up to 7  business days. Purchases made on weekends and public holidays are processed the next business day and will start production from then. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

Express Shipping & Next Day Delivery * - If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next day delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click here. Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

**Shipping times do not include production times, during high volume periods & sales production times may vary.

*COVID delays expected.

What happens if my package never arrives?

Oh shoot. This sucks when this happens. You will need to contact Australia Post via this click link. Lodge a missing parcel enquiry and then get in touch with us with a lodgment receipt. We can then back this if needed. We need to be notified within 6 weeks of your parcel being sent to you if it has unfortunately gone missing. If your parcel had an attempted delivery and then was returned to sender, you will need to pay the shipping fee again. If your address has been put in incorrectly at checkout, contact us ASAP (24hrs) to rectify this. Once the package has left our warehouse, it is in Australia Posts hands. 

We have currently closed International Shipping. We are working on finding a solution that suits both you, the customer and us as a business in terms of how much shipping costs. Australia is just so far away, boo!

Customers can be charged for buying & importing product into their country. SWEATER CLUB does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note SWEATER CLUB does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement, please contact sweaterclubaus@gmail.com if this has occurred before sending the item back. Please see our T&Cs page for more information regarding major & minor product faults & failures. All custom orders can not be returned or exchanged as these are custom made and cannot be resold. Please be sure of your correct size. If you have any issues or any other questions outside of our FAQ’s, please email sweaterclubaus@gmail.com before placing your order.

All charity/collab pieces are also made custom for you therefore NO exchanges or returns due to sizing decisions or change of mind. We have a strict stance on this as we want to be able to donate as much possible to charity. Sizing issues and wanting to exchange affects this process.

Every order is custom made for you therefore NO exchanges or returns due to sizing decisions or change of mind.

All charity/collab pieces are also made custom for you  therefore NO exchanges or returns due to sizing decisions or change of mind. We have a strict stance on this as we want to be able to donate as much possible to charity. Sizing issues and wanting to exchange affects this process.

ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

When returning a fault item, It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

• Every order is custom made for you therefore NO exchanges or returns due to sizing decisions or change of mind.

•  All charity/collab pieces are also made custom to you  therefore NO exchanges or returns due to sizing decisions or change of mind. We have a strict stance on this as we want to be able to donate as much possible to charity. Sizing issues and wanting to exchange affects this process.

• Faulty Returns must be returned within 14 days of purchase.
• Postage must be covered to return the item/s back to us.
• Once your return has been processed, you will be notified via email. Once your item has been returned, your new item will be created and sent out within 10 business days.
• Orders placed using Afterpay - once we receive your return you will be issued with a store credit for the final price of the item/s. The Afterpay instalments will continue to be captured until the order has been paid in full.
  

•  Every order is custom made for you therefore NO exchanges or returns due to sizing decisions or change of mind.

• All charity/collab pieces are also made custom to you  therefore NO exchanges or returns due to sizing decisions or change of mind. We have a strict stance on this as we want to be able to donate as much possible to charity. Sizing issues and wanting to exchange affects this process.

• Faulty Returns must be returned within 30 days of purchase.
  
  
• Once your return is processed, your new order will be created and sent out to you within 10 business days.
  

There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe. For purchases with major failures you may reject the goods and get a refund or an identical replacement. Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing.

Read more.

Customers must provide SWEATER CLUB with complete and accurate details when making purchases. SWEATER CLUB is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer. All of our prices are in AUD, SWEATER CLUB is not responsible for varying currency conversion rates charged by customers’ banks. Customers will receive an invoice confirming the order once SWEATER CLUB receives payment either through Credit Card or Afterpay. Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. SWEATER CLUB uses the Shopfy Online Payment Gateway for all online credit card transactions. Shopify payments are a PCI-DSS Certified Gateway. Your credit card number cannot be viewed by SWEATER CLUB or any third party. We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person's details, SWEATER CLUB will report all transaction information to the Australian Federal Police and banking authorities.

Orders are processed on business days (Monday through Friday) excluding public holidays in Melbourne, Australia. Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our SHIPPING INFORMATION page.

After placing an order you will receive an email receipt confirming the details of your purchase.

This email receipt does not comprise a contract.

Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock,

suspicion of fraudulent intent or any other reason deemed appropriate by SWEATER CLUB. In addition, SWEATER CLUB reserves the right to decline or cancel any such orders.

SWEATER CLUB strives to ensure security, integrity and privacy of personally identifiable information of its customers. SWEATER CLUB uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices, firewalls and secure databases. Our website www.sweaterclubaus.com uses Secure Socket Layer technology (SSL) encryption to protect all your personal information and credit card details. We follow all PCI-DSS requirements & industry standard encryptions. SWEATER CLUB does not & will not sell any of your personal data to any third party. However data is shared with the following categories of companies as an essential part to being able to provide our services to you.

• Professional companies responsible for dispatch & returns such as Australia Post chosen by you at checkout. 
• Professional Payment Services approved by you such as AfterPay and Shopify Payment once chosen at checkout to use their payment service.
• Professional service providers such as our advertising & marketing partners Professional analytic tool providers
  

There are many ways that SWEATER CLUB obtains information from you:

• via email signup on website either at any point on the www.sweaterclubaus.com website located at the email gate or footer or at checkout & creating an account
• navigational information about where visitors go on our website, analytics & tracking
  

SWEATER CLUB ensures that any personal information that you provide during the registration and checkout process is kept confidential. Upon checkout & placing an order you may save your address & information to your account for the purposes of faster checkout. Information provided at checkout will be used for;

• To deliver your order to you
• Send order update notifications via e-mail
• Fraud prevention & detection – to protect & detect fraud against you or SWEATER CLUB.

Your card’s security/CCV code is not stored at checkout & all payments are encrypted as per PCIDSS requirements & industry standard encryptions. Your payment information is only used by SWEATER CLUB for payments, refunds & for fraud detection.

In order to provide our customers with the most efficient and enhanced service and to better understand your preferences, we may request information from you. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and the SWEATER CLUB privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

• to send you information via e-mail about products, offers and news that may interest you. SWEATER CLUB will only send you this information if you have opted-in to receive email or product notifications.
• to analyse customers visiting the www.sweaterclubaus.com website and learn about the interests & actions of our visitors in order to understand your interests and needs. This will help SWEATER CLUB improve our products and services and deliver to you the type of content, offers and promotions that you are most interested in
• to improve your web experience on www.sweaterclubaus.com, ensuring easy checkout & no errors while you are shopping & browsing.

Navigational information collected allows SWEATER CLUB to see which areas of our website are most visited & helps us improve your experience online. Other information such as browser version, device & IP address information may be collected. This information is used to improve our website such as default options of currency to give you the best possible shopping experience additionally fraud & website protection.

SWEATER CLUB uses cookies to help you place an order, remember the items in your shopping cart, recognise when you return to the website & analyse your visiting behaviour. You can choose to have your computer warn you each time a cookie is being sent to your browser or you can choose to turn off all cookies through your browser settings. We also work with third party companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to www.sweaterclubaus.com.

If you subscribe to the SWEATER CLUB email list your email address will be used to receive information about new products and special offers. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list or unsubscribing at the bottom of any email received.

If you subscribe to the SWEATER CLUB email list your email address will be used to receive information about new products and special offer. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list or unsubscribing at the bottom of any email received.

We always want to hear feedback from our customers. If you have any questions or feedback about our privacy policy or would like us to stop using your information. Please don’t hesitate to contact us by emailing us at sweaterclubaus@gmail.com.

By clicking 'agree' to Terms and Conditions you are authorising Sweater Club's shipping carriers to leave your package in a safe spot when not home.