We promise to do our best with every custom item. The end product may differ from the vision in your mind. Communication is key, please express any requests in the notes section of your orders. Email beforehand to see if your request is possible if you are unsure. There are no exchanges or returns with custom items.
When completing logo/design work, we will endevour to match your colors as close as possible. Please note that with the nature of embroidery, we cannot directly match to a HEX/RGB color code. There will be extra fees for any thread that needs to be specificly ordered in for you. All of the above needs to be specified before production begins. If not specified, our team will choose the closest match and proceed with the order. There are no exchanges or returns with custom items.
Once your logo is set up, you have the ability to change thread colour options for any future orders. You can do this online or specifiy via email when ordering.
NOTE: Embroidery hoop marks are a normal part of production. Whilst we endeavour to remove them, please note they come out in the first wash.
NOTE: Printed garments may flake over time with washes. It is highly recommended that you wash garments inside out on a cold wash to help the longevity of the print.